Privacy matters. We are committed to ensuring that your personal information is protected when you support and participate in our work.
Our privacy obligations
We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.
We will review this policy regularly, and we may update it from time to time.
The types of personal information we collect and hold
We may collect personal information about you, as part of our routine activities. We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how people use our website.
The types of personal information we may collect about you includes:
- Name and contact details
- Donation records
- Membership details
- Email subscription details
- Profession, occupation or job title
- Attendance records of our events
- Participation in our online activities, e.g., signing a petition or letter
- Preferences you have indicated about what you want to hear from us about
- any additional information relating to you that you provide to us directly or indirectly through our websites or online presence, including social media accounts, through our staff and volunteers, or other means
- Records of enquiries about our work
We also collect personal information about our staff, contractors and suppliers, professional associates and personal contacts.
How we collect personal information
We collect your personal information directly from you unless it is unreasonable or impracticable to do so.
Information that you specifically give us
We may ask you to provide us with certain types of personal information if you wish to receive updates about or work, volunteer with us, make a donation or join us as a member. This might happen over the telephone, through our website, by filling in a form, or meeting with us face-to-face. We will explain how we will use the personal information we are asking for at the time.
Information that we collect from third parties
If you apply for a job or contract with us, we will collect personal information about you from your referees. With your consent, we may also use a third-party service to ensure your employment, educational and identity records are valid. We may also check some details about our suppliers from publicly available sources, such as the Australian Business Register and ASIC databases.
You might also provide your personal information to us without us directly asking for it by engaging with us on social media and the use of other third-party platforms.
Information that we generate ourselves
We may maintain records of the interactions we have with you, including the communications we have delivered to you.
Information generated from website use
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.
How we use personal information
We may use your personal information for the following purposes:
- to provide you with the information or service you have requested
- to provide technical or other support to you
- to answer your enquiry about our services, or to respond to a complaint
- to manage our employment or business relationship with you
- if otherwise permitted or required by law
- for other purposes with your consent, unless you withdraw your consent
- to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications)
With your consent, we may send you direct communications including information, news, research and our activity that we consider may be of interest to you. In our communications we may also invite you to events, to view our publications, to volunteer, become a member or donate to support our work.
These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).
At any time you may opt-out of receiving communications from us by contacting us (see the details below) or by using the unsubscribe button provided at the bottom of our emails.
We do not provide your personal information to other organisations for the purposes of direct marketing.
When we disclose personal information
Third-party service providers
Your personal information may be held on our behalf outside Australia, including ‘in the cloud’, by some of our third-party service providers based in the US. Our third-party service providers are bound by contract to only use your personal information on our behalf, under our instructions.
Other disclosures and transfers
We may also disclose your personal information to third parties for the following purposes:
- if necessary to provide the service you have requested
- if otherwise permitted or required by law; or
- for other purposes with your consent.
We will take reasonable steps to ensure personal information is stored securely, not kept longer than necessary, and disposed of appropriately.
We will take reasonable security measures to protect personal information from loss, unauthorised access, use, modification or disclosure.
Accessing or correcting your personal information
You have the right to request access to the personal information we hold about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period.
You also have the right to request the correction of the personal information we hold about you. We will take reasonable steps to make appropriate corrections to personal information so that it is accurate, complete and up-to-date. Unless an exception applies, we must update, correct, amend or delete the personal information we hold about you within a reasonable time period.
To access, correct, or erase the personal information we hold about you, please contact us at [email protected].
Get in touch if you have any concerns
If you have a question or complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact us at [email protected].
While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to us by email as above. We will acknowledge your formal complaint within 10 working days.